Address
304 North Cardinal St.
Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
24/7 agents. Zero headcount.
Who we are, what we do, and why we do it.
Llara AI — driving innovation, intelligence, and automation in the global tech frontier.
About Llara AI
Llara AI is the human-sounding AI voice agent built to transform the way businesses engage with their customers. Designed to sound natural, approachable, and reliable, Llara is more than a bot — she’s a customer service partner that helps organizations scale their operations without losing the personal touch.
We exist to bridge the gap between human empathy and AI efficiency, giving companies the ability to serve customers faster, smarter, and with consistency across every interaction.
Why Choose Llara AI?
Human-sounding AI
Natural, human-like conversations with warmth and clarity.
Scalable
Effortlessly handles thousands of simultaneous calls without downtime.
Cost-Effective
Reduce Tier-1 and Tier-2 call centre costs while improving First Call Resolution (FCR).
Seamless Integration
Fits easily into your existing contact centre stack and workflows.
Multilingual & Culturally Adaptive
Tailored for Malaysia, Southeast Asia, and beyond.
Our Mission
To empower businesses with AI-driven voice technology that improves customer experience, reduces operational costs, and allows human teams to focus on what truly matters — solving complex problems and building relationships.
Our Vision
A future where AI and humans collaborate seamlessly, creating customer experiences that are personal, efficient, and always available.
Our Values
Trust
Every interaction powered by Llara AI is built on a foundation of trust. We prioritize reliability, data security, and compliance with global standards, ensuring that our clients and their customers feel confident in every conversation. Trust for us means being transparent, dependable, and delivering consistent results that businesses can count on.
Empathy
True customer service goes beyond answering questions — it’s about understanding people. Our technology is designed with empathy in mind, giving Llara the ability to communicate in a way that feels natural, respectful, and relatable. By capturing the warmth of human interaction, we make sure customers feel heard, valued, and cared for.
Collaboration
We see every client as a partner, not just a customer. Collaboration drives us to co-create solutions that are tailored to unique business needs and market realities. By working side by side, sharing insights, and learning together, we achieve stronger outcomes and long-lasting growth for both our partners and ourselves.
Innovation
We constantly push boundaries by exploring the latest advancements in AI and automation. Innovation is at the heart of everything we do — from building human-sounding voice agents to creating seamless integrations that adapt to any business environment. We believe in using technology not just for efficiency, but to unlock entirely new ways of delivering value to customers.
Our Journey
Llara AI was born from over a decade of customer engagement expertise at Kexxel Group and Kexxel BPO. Having witnessed the challenges faced by contact centres firsthand — from long queues to high attrition — we set out to create an AI solution that truly understands local markets while delivering global-class performance.
Today, Llara is helping businesses across industries such as insurance, telecommunications, logistics, e-commerce, and healthcare to scale customer interactions and unlock new growth opportunities.
Let’s Shape the Future Together
We believe the future of customer experience is human + AI.
Partner with Llara AI and discover how we can help you create memorable, efficient, and cost-effective customer interactions.
Building tomorrow, today
We at Llara AI believe that AI voice agents are the evolutionary leap in customer
support that your customers have been waiting for.